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Terms of Service

Last updated: 2 November 2026

These terms are an agreement between you and The Digital Agency (“we”, “us”), based in India, about your use of Agency OS (the “Service”). By creating an account or using the Service you accept them. If you use the Service for an organisation, you confirm you may accept these terms for it. If you do not agree, do not use the Service.

1. The Service

Agency OS helps an agency manage its team, tasks, clients, documents, attendance, finance and shoots, and plan, approve, schedule and publish social media posts to accounts that the agency or its clients have connected. We may change, add or remove features, and some features depend on approvals from other companies (see section 5).

2. Who can use it

  • You must be at least 18 and able to enter a binding contract under Indian law.
  • Accounts are created by invitation from an organisation’s owner or admin, or as we allow. Give correct details and keep them up to date.
  • Keep your password private. You are responsible for what happens under your account. Tell us at once if you think it was misused.

3. Connecting social accounts

  • Connect only accounts you own or have written permission to manage. For a client’s account, you confirm the client has authorised you.
  • You connect an account by signing in on the platform’s own page and approving access. Never share anyone’s password in Agency OS, chat or email.
  • You can disconnect an account at any time (see the data deletion page). The platform can also end the access, and then posting stops until you connect again.
  • You must follow the rules of each platform you use, including Meta’s Platform Terms and Community Standards, Google and YouTube’s Terms of Service, LinkedIn’s User Agreement and API Terms, and any advertising policies. We are not responsible for what a platform decides to do.

4. Your content

  • You own the content you upload and the posts you create (“Your Content”). You give us a limited licence to store, copy, process and send it to the platforms you choose, only to run the Service for you.
  • You confirm you have the right to use it, including images, music, logos and people’s likenesses, and that it does not break any law or anyone’s rights.
  • You are responsible for what is published. Anything you approve and schedule is published as written, and you check it is accurate, lawful and carries any disclosures the law requires (for example for paid partnerships).

5. Third-party platforms and availability

Publishing depends on services we do not control: Meta (Facebook, Instagram, Threads), Google (YouTube, Business Profile, Ads), LinkedIn and others. They can change their rules, limits, prices or approvals, refuse a post, or suspend an account without notice. Some features (such as certain Meta, LinkedIn and Google permissions, and unaudited YouTube uploads) need the platform’s approval and may be limited or unavailable until it is given. A post may fail, be delayed, be limited to the platform’s format rules, or be removed by the platform. We try to show the reason, but we do not guarantee that any post will be published at a particular time.

6. What you must not do

  • Break the law, or post unlawful, misleading, hateful, harassing, infringing or harmful content, or spam.
  • Use the Service to send unsolicited bulk messages or to avoid a platform’s limits or rules.
  • Try to get into accounts, data or systems you are not allowed to reach, probe or weaken our security, or overload the Service.
  • Copy, reverse-engineer, resell or build a competing product from the Service, except where the law allows.
  • Upload malware or anything that damages the Service or others.

We may remove content, suspend or end access if these terms are broken or if we must by law or by a platform’s requirement.

7. Privacy

Our Privacy Policy explains how we handle personal data, including data from Meta, Google, YouTube, LinkedIn and Threads. It forms part of these terms.

8. Fees

Fees, if any, are as agreed in writing with your organisation. Taxes, including GST, are extra where they apply.

9. Our rights

The Service, its design and software belong to us and our licensors. You get a limited, non-exclusive, non-transferable right to use it while these terms apply. If you send us feedback, we may use it without owing you anything.

10. Disclaimers

The Service is provided “as is” and “as available”. To the extent the law allows, we do not promise that it will be uninterrupted or error-free, that posts will reach any number of people, or that third-party platforms will keep working with it. Keep your own copies of anything important.

11. Limit on our liability

To the extent the law allows, we are not liable for indirect, incidental or consequential loss, loss of profit, revenue, data or goodwill, or for anything caused by a third-party platform or by Your Content. Our total liability for any claim is limited to the fees you paid us for the Service in the three months before the claim (or, if you paid nothing, to ₹10,000). Nothing in these terms limits liability that cannot be limited by law.

12. Your responsibility to us

You will compensate us for loss, claims and reasonable costs arising from Your Content, your breach of these terms or of a platform’s rules, or your use of an account you were not allowed to manage.

13. Ending

You may stop using the Service at any time and ask us to delete your data (see the data deletion page). We may suspend or end your access for breach of these terms, for legal reasons, or if we stop the Service, giving notice where we reasonably can. Clauses that by their nature should continue (such as 4, 10, 11, 12 and 15) continue after the end.

14. Changes

We may update these terms. The date above shows the latest version. If a change matters, we will tell you in the app or by email. Using the Service after a change means you accept it.

15. Law and disputes

These terms are governed by the laws of India. Please write to us first so we can try to settle a problem in good faith. Courts in India have jurisdiction, subject to any rights you have under consumer or other laws that cannot be waived.

16. Contact and grievances

Grievance Officer, The Digital Agency
Email: theagencyos.net@gmail.com
We acknowledge complaints promptly and aim to resolve them within 30 days.