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Data Deletion

Last updated: 2 November 2026

You can remove your data from Agency OS (operated by The Digital Agency) at any time. This page covers a connected Facebook, Instagram, Threads, YouTube, Google Business Profile or LinkedIn account, and your Agency OS account itself.

Option 1: Disconnect an account yourself

If you are an owner or admin of your organisation:

  1. Sign in to Agency OS and open Social → Connections.
  2. Find the account and press Disconnect, then confirm.

This deletes the saved access token for that account and removes the automatic posts that were still waiting to be published. Posts already published on the platform stay there, because they belong to that platform. You can delete them on the platform itself.

Option 2: Remove Agency OS’s access on the platform

You can also cut access from the platform’s side. After this, Agency OS can no longer reach your account.

  • Facebook: Settings & privacy → Settings → Business integrations (or Apps and websites), choose Agency OS and press Remove. Choose to delete the posts or activity data the app shared, if asked.
  • Instagram: Settings and activity → Website permissions → Apps and websites, choose Agency OS and press Remove.
  • Threads: Threads app → Settings → Account → Website permissions, choose Agency OS and press Remove.
  • YouTube and Google Business Profile: open myaccount.google.com/permissions, choose Agency OS and press Remove access.
  • LinkedIn: Settings & privacy → Data privacy → Permitted services, choose Agency OS and press Remove.

Menu names change from time to time. If you cannot find an option, the platform’s help centre will show the current place, or you can write to us (below) and we will delete the connection for you.

Option 3: Ask us to delete your data by email

To have your data deleted from Agency OS, send an email to theagencyos.net@gmail.com with the subject Data deletion request. Please:

  • write from the email address registered with Agency OS (this is how we confirm it is you);
  • give your name, your organisation’s name, and the accounts you want removed (for example “Instagram: @example”), or say “delete my Agency OS account and all my data”;
  • if you came from a Facebook or Instagram login, mention that so we can find your connection.

What happens next

  1. We reply to confirm we received your request, and may ask a question to verify your identity.
  2. We delete the data within 30 days. This includes connected-account tokens, account details and the files and drafts linked to your request.
  3. Backup copies are overwritten within a further 30 days.
  4. We email you when it is done.

What we may keep

Where the law requires us to keep a record (for example finance or tax records), we keep only that record, only for the period required, and for no other use. If your data belongs to your organisation’s shared work (for example a task other team members rely on), we remove your personal details from it and may keep the work record. We tell you if this applies.

Related: Privacy Policy and Terms of Service. Questions: theagencyos.net@gmail.com.